We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple warehouses in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
We process orders as fast as possible, usually 2-3 days, once they are processed you will receive a tracking number, usual shipping times are 3-7 business days, sometimes holidays and global events can impact these shipping times.
Please allow 2-3 days for your tracking information to appear. Updates on your tracking information occur when your package is handed over to the next area of delivery, so if you tracking status has not changed in a few days it just means it is still in transit.
Updates on your tracking information occur when your package is handed over to the next area of delivery, so if your tracking status has not changed in a while, it just means it is still in transit and it will update at the next moment it is scanned.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it from there. It can depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order.
No. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Yes, but you need to contact us within 24 hours at email@example.com or we cannot guarantee a cancellation or change. This is due to our fulfillment center likely having already sorted your order for shipping.
First, please check your spam folder in case it ended up in there, if it's still not in there double check you provided us the correct email. To update your email reach out to support at firstname.lastname@example.org
We accept returns within 30 days of your item arriving with you. Your purchase needs to be in it’s original condition to process a return. Return shipping is not included and is on the customer to pay.
Easy! Just send us an email to email@example.com and we will get back to you asap, normally within 12 hours sometimes up to 24 hours. You can also contact us by using the form on our contact us page.
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